Policies

Thank you for choosing ReLeaf Mobile Massage services. To ensure a safe, respectful, and professional experience for all clients and therapists, I have outlined the following policies:

Booking & Scheduling

• Appointments must be scheduled at least 24 hours in advance.

• A valid credit card is required to secure your booking.

• Same-day appointments may be available on a case-by-case basis and are subject to an additional fee.

24-Hour Cancellation & Rescheduling Policy

• I require a minimum of 24 hours' notice to cancel or reschedule an appointment.

• Cancellations or rescheduling made less than 24 hours in advance will result in a 50% cancellation fee.

• No-shows or cancellations within 4 hours of the scheduled appointment will be charged 100% of the service fee.

Therapist Safety & Professional Boundaries

• Our therapists are licensed professionals who provide therapeutic services only.

• Clients must remain fully draped at all times, unless otherwise discussed in a professional and appropriate context (e.g., sports massage, injury treatment).

• Any form of inappropriate behavior, solicitation, or suggestive comments will result in immediate termination of the session with no refund and potential permanent blacklisting from future services.

• Such incidents may be reported to law enforcement, if necessary.

Clean & Safe Environment

• Clients must provide a clean, safe, and private space for the massage session.

• Therapists reserve the right to refuse service or terminate the session if the environment is deemed unsafe or unsanitary.

Health Considerations

• Please disclose any medical conditions, allergies, or injuries prior to the session.

• If you are feeling ill or have been exposed to a contagious illness, we ask that you reschedule for the safety of everyone involved.

Payment Policy

• Full payment is due at the time of service unless prepaid.

• We accept cash, credit/debit cards, and digital payments (e.g., Venmo, PayPal, Zelle).

Lateness Policy

• If the client is late, the session will still end at the scheduled time to avoid delays for subsequent appointments.

• If the therapist is late due to unforeseen circumstances, the session will be extended if possible or rescheduled at no extra cost.

Inclement Weather or Travel Delays

• In case of bad weather or traffic-related issues, appointments may be rescheduled without penalty.

• We will make every reasonable effort to arrive on time or notify you of any delays.

By booking an appointment, you agree to abide by these policies. These guidelines are in place to protect both the client and the therapist and to promote a respectful and professional service experience.

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